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    Frequently asked questions

    Do you accept returns?

    AuroraBijou is committed to ensuring that you are satisfied with every purchase. However, please note that we do not accept returns due to changing your mind or errors in the order.
    Important Exclusion:
    We do not accept returns of imported goods or custom-made products due to changes of mind.
    Any order changes must be arranged and approved within 48 hours after the order confirmation and payment.
    Exceptions for inventory goods:
    In certain circumstances, we might consider accepting the return of inventory goods under the following conditions:
    A 30% restocking fee needs to be paid, of which 70% can only be used for future purchases.
    The returned items must be placed in the original packaging box and must not be damaged.
    The return shipping fee and responsibility are borne by the customer.
    The return must be initiated within 14 days after the delivery date. Thank you for your understanding. If you have any questions, please contact our customer service team.

    What if the order is damaged upon delivery?

    Damaged, defective or missing goods must be notified by email within 24 hours after delivery.
    All original packaging must be retained, and photos of the items and the boxes should be taken and sent to us.
    Once we receive your email, we will inform you of our action plan to rectify the problem.
    Unless otherwise notified, damaged and defective items will be collected for inspection.
    If the damage or malfunction is attributed to the transportation company or the production process, we will replace it. If there is any shortage, we will reissue the missing part for you.
    If the order shows obvious damage upon arrival, please inform the driver and follow the procedures set by the transportation company for handling damaged goods upon arrival.
    If the malfunction is caused by the incorrect use/installation of the accessories rather than due to the production process, we will refuse to replace or refund the product. If replacement is necessary, a new product must be ordered.

    What is the shipping cost?

    For online orders, the shipping fee ranges from $50 to $1,000, depending on the size and quantity of the items. The exact cost will be calculated and added during the checkout process.
    Currently, we offer free shipping for orders over $1,800 to new customers who subscribe to our account. After registration, you will receive a unique code via email that can be used during the checkout process.
    Exclusion: This promotion is not applicable to returning customers or trade clients who have logged into our website.

    How can you contact us?

    You can send an email to aurorabijou@yeah.net or contact our Instagram account aurorabijoustudio.

    How long will it take for me to receive the order?

    The delivery of the inventory goods will take at least one week. (3-7 working days)
    The delivery time for lighting products is 4 to 18 weeks, depending on the production process.
    We will do our best to provide you with the correct estimated delivery time and notify you in case of any delays in production or scheduling.